Refund and Returns Policy

At OnlineGadgetsMall.com, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes circumstances may arise where a return or refund is necessary. Please read our Refund and Returns Policy carefully to understand your options and our procedures.

1. Returns Eligibility:

• We accept returns within 14 days of the original purchase date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Certain products, such as consumables or items marked as final sale, may not be eligible for return. Please check the product description for details.

2. Initiation of Return:

• To initiate a return, please contact our Customer Service team within 30 days of receiving your order. You can reach us via email at customer-service@onlinegadgetsmall.com or through our online contact form.
• Please provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

• Once we receive your returned item(s) and verify their eligibility, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping costs are non-refundable, unless the return is due to an error on our part.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• We may require photographic evidence of the damage or defect to expedite the resolution process.
• Depending on the circumstances, we will offer a replacement, exchange, or full refund for the affected item(s).

6. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.

7. Contact Us:

• If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our Customer Service team. We’re here to assist you and ensure your shopping experience with OnlineGadgetsMall.com is a positive one.

At OnlineGadgetsMall.com, your satisfaction is our top priority. Thank you for choosing us for your home appliance and electronic needs.